1. Acceptance of These Terms

These Terms of Service govern your access to and use of www.stackloomlabs.com and your purchase or use of products and services offered by StackLoom Labs.

By:

• Accessing or using our website;
• Submitting an enquiry;
• Requesting a quotation;
• Placing an order;
• Purchasing a product;
• Purchasing a service; or
• Otherwise interacting with StackLoom Labs,

you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you should not use our website or purchase our products or services.

2. About StackLoom Labs

StackLoom Labs is an independently operated agency based in Ekantakuna, Lalitpur, Nepal.

StackLoom Labs is currently an operating brand and is not represented as a separately incorporated company.

Our products and services may include:

3. Eligibility

You may use our website and purchase products or services only if:

• You are at least 18 years old;
• You have legal capacity to enter into an agreement;
• The information you provide is accurate and complete;
• You are authorised to act for any organisation you represent; and
• Your use complies with applicable laws.

4. Website Information

We aim to keep our website information accurate and current. However:

• Website content may be changed or updated;
• Products and services may become unavailable;
• Features may be added, changed, or removed;
• Prices may change before an order is accepted;
• Estimated timelines may change; and
• Typographical or technical errors may occur.

General website descriptions do not create a binding service obligation unless they are included in an accepted order, proposal, quotation, statement of work, or other written agreement.

5. Product and Service Information

The relevant product or service page should identify, where applicable: product or service name, main features, description, price, applicable taxes, additional charges, delivery method, estimated delivery time, payment methods, cancellation conditions, return conditions, refund conditions, warranty or guarantee, licence conditions, usage limitations, and other material terms.

You are responsible for reviewing the information provided before placing an order.

Where a specific product page or written agreement conflicts with these general Terms, the more specific terms will apply to that transaction, provided they comply with applicable law.

6. Enquiries and Proposals

Submitting an enquiry does not automatically create a client relationship, create a contract, require StackLoom Labs to accept a project, reserve project availability, or guarantee a particular price or timeline.

We may request additional information before providing a proposal or accepting a project. Estimates, preliminary discussions, and informal messages are not binding unless clearly accepted by both parties in writing.

7. Professional-Service Agreements

Professional services may require a separate proposal, quotation, statement of work, service agreement, retainer agreement, licence agreement, nondisclosure agreement, or invoice.

A professional-service engagement begins only when the relevant terms have been accepted, required information has been provided, any required deposit or initial payment has been received, and StackLoom Labs has confirmed the engagement.

Where a separate written agreement conflicts with these Terms, the separate agreement will govern the relevant engagement.

8. Orders

When you submit an order, you are offering to purchase the selected product or service. An automated message confirming receipt of an order does not necessarily mean that the order has been accepted.

An order is accepted when we confirm acceptance, begin delivering the product or service, provide access to a digital product, or dispatch a physical product.

We may reject or cancel an order where products/services are unavailable, pricing contains a material error, payment is incomplete or flagged as fraudulent, delivery is impossible, or the request is outside our capabilities.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled item or service, subject to applicable law and any work already completed.

9. Prices, Taxes, and Additional Charges

Prices will be displayed in the currency shown on the relevant page, quotation, invoice, or checkout screen. Before payment, we will aim to disclose the product price, applicable taxes, delivery charges, payment-processing charges, third-party costs, recurring charges, and the final payable amount.

Unless stated otherwise, customers are responsible for applicable taxes, bank charges, currency-conversion charges, payment-provider charges, delivery charges, and approved third-party expenses.

10. Payment

Available payment methods will be displayed during checkout or stated in the relevant invoice. You agree to provide accurate and complete billing, contact, payment, and transaction information.

Payments may be processed by third-party banks, digital wallets, card processors, or payment gateways. We may delay, reject, suspend, or cancel an order if payment is declined, reversed, disputed, incomplete, or flagged as potentially fraudulent.

11. Deposits and Milestone Payments

Some professional services may require an initial deposit, advance payment, milestone payments, monthly payments, or recurring subscription payments.

• Work may begin only after the required initial payment is received;
• Deposits may be applied to planning, research, reserved capacity, and completed work;
• Work may be paused if a payment becomes overdue;
• Delivery may be withheld until outstanding amounts are paid; and
• Completed work remains payable even if the project is later cancelled.

12. Physical Products

13. Digital Products

Digital products may include software, source code, templates, reports, documents, guides, designs, media, data resources, training materials, and downloadable files.

Unless a product page or separate licence states otherwise, purchasing a digital product gives you a limited, non-exclusive, non-transferable, and revocable right to use it for your personal or internal business purposes.

You may not resell, redistribute, share credentials, upload to public repositories, remove copyright notices, or copy digital products to create competing products. Open-source software is governed by its respective licence.

14. Product Access and Downloads

You are responsible for providing a working email address, downloading products within stated access periods, maintaining backups, and checking technical compatibility before purchase. We are not responsible for loss caused by failure to download or back up digital products.

15. Professional Services

Professional services may include marketing, SEO, design, development, consulting, AI implementation, infrastructure, and technical support. Timelines are reasonable estimates, third-party platform behavior remains outside our control, and results depend on client cooperation.

16. Client Responsibilities

Clients agree to provide accurate instructions, required content, access credentials, clear feedback, timely approvals, and prompt payment. Delays caused by missing information, approvals, access, or payment may extend project timelines.

17. Revisions and Scope Changes

The number and type of revisions included will be stated in the relevant proposal. Revisions must remain within approved scope. Major changes of direction, new features, or post-approval requests require written approval and may be charged separately.

18. Cancellations

19. Returns, Replacements, and Exchanges

You may contact us for a return, replacement, re-performance, credit, or refund if a product or service is defective, incorrect, incomplete, or does not match its description. Nothing removes mandatory consumer rights under applicable law.

20. Change-of-Mind Returns

Change-of-mind returns are available only where explicitly permitted on the product page. Customised products, completed professional services, downloaded digital items, and activated licences are generally excluded.

21. Refund Process

To request a refund, contact us with your full name, order number, reason, and evidence. Approved refunds are initiated within 10 business days to the original payment method.

22. Warranty and Guarantee

Product warranties will be stated in writing. Warranties do not cover issues caused by misuse, unauthorized modification, incompatible third-party systems, or normal wear and tear.

23. SEO and Marketing Results

StackLoom Labs provides SEO, advertising, and content services. Unless expressly guaranteed in a signed agreement, we do not guarantee specific search rankings, traffic volumes, lead numbers, advertising platform approvals, or conversion rates as external search algorithms and market conditions change outside our control.

24. Software and Technology Disclaimer

While we build to professional standards, no software, website, AI system, or infrastructure can be guaranteed to operate uninterrupted or error-free in every environment indefinitely. Clients are responsible for maintaining backups and reviewing third-party provider terms.

25. Artificial-Intelligence Services

AI-generated outputs may contain errors, be incomplete, or vary between requests. You remain responsible for reviewing AI-generated content before relying on or publishing it. Do not submit sensitive or regulated personal data to AI features without prior contractual protection.

26. Intellectual Property

StackLoom Labs or its licensors own the website and original content, including text, graphics, designs, code, articles, templates, and software. You may not copy, republish, or commercially exploit substantial website content without written permission.

27. Ownership of Client Deliverables

Ownership of custom client deliverables is governed by the service agreement. StackLoom Labs retains ownership of pre-existing tools, libraries, templates, and general know-how.

28. Materials You Provide & 29. Portfolio Use

You retain ownership of materials provided to us. Unless a separate agreement states otherwise, we may request permission to display non-confidential completed work in our portfolio.

30. Confidentiality

Information submitted via public contact forms is not automatically confidential. Confidential information should be shared via agreed secure channels under an active Non-Disclosure Agreement (NDA).

31. Acceptable Use & 32. Reviews and Feedback

You must not use the website unlawfully, submit false information, attempt unauthorized access, upload malware, scrape excessively, or publish deceptive reviews. Voluntary feedback may be used by us without compensation.

33. Third-Party Services & 34. Website Availability

Third-party integrations are governed by their respective providers. We do not guarantee uninterrupted website availability and may update or suspend parts of the website as necessary.

35. Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided on an "as available" basis without implied warranties of merchantability, fitness for a purpose, or non-infringement.

36. Limitation of Liability & 37. Indemnity

StackLoom Labs will not be liable for indirect, incidental, or consequential losses (such as loss of profits, data, or search visibility). Our total liability for purchased products/services is limited to the amount paid for the specific item giving rise to the claim.

38. Force Majeure & 39. Suspension and Termination

Neither party is responsible for delays caused by natural disasters, government actions, or major telecommunications/cloud outages. Access may be suspended for material breaches or overdue payments.

40. Privacy

Our collection and use of personal information are described in our Privacy Policy at www.stackloomlabs.com/privacy.

41. Customer Complaints and Grievances

Customers may submit formal complaints by email or telephone. Please include your name, contact details, order/invoice reference, issue description, and supporting evidence.

We aim to investigate and respond within 15 days of receiving reasonably required information.

42. Governing Law, 43. Changes, 44. Severability & 45. No Waiver

These Terms are governed by the laws of Nepal. Disputes will be addressed through good-faith discussion before court proceedings. Updated terms will be published with a revised date. If any provision is invalid, remaining provisions stay effective.

46. Entire Agreement

These Terms and the Privacy Policy form the general agreement governing website use and online purchases. Separate proposals or service agreements may contain additional terms for specific projects.